Privacy Policy

Last updated: July 20, 2026

A note from Derrick

At Lumina Essence privacy is not a legal formality — it is an extension of the trust you place in us when you shop with us. This Privacy Policy explains clearly and honestly what personal information we collect, how we use it, and what rights you have over it.

If you have any questions please email rendles.derrick@gmail.com — every message is read personally.

1. Who we are

Lumina Essence is a health and beauty brand offering a curated collection of skincare and beauty products through our website theluminaessence.com. We are a dropshipping store — products are fulfilled directly by our trusted supplier partners and shipped to you on our behalf.

Contact: rendles.derrick@gmail.com
Website: theluminaessence.com

2. Information we collect

Information you give us directly:

• Your name and email address

• Your billing and shipping address

• Payment details — processed securely through our payment provider, we never store your full card details

• Your order history and product preferences

• Messages sent via our contact form or by email

• Your skin concerns or skincare goals if shared when requesting product advice

Information collected automatically when you visit our site:

• IP address and browser type

• Pages visited, time spent, and actions taken on our site

• Device type and operating system

• How you found us — for example via Google, Instagram, or a referral link

• Cookies and similar tracking technologies

3. How we use your information

We use your personal information to:

• Process and fulfil your orders accurately and on time

• Send order confirmations, shipping updates, and tracking information

• Respond to your messages, enquiries, and skincare questions personally

• Send marketing emails if you have opted in — you can unsubscribe at any time by clicking the link in any email

• Improve our website, product range, and overall customer experience

• Show you relevant ads on platforms including Google, Instagram, Facebook, and Pinterest

• Detect and prevent fraud or unauthorised transactions

• Comply with our legal obligations

4. Skin and health information

When you contact us for skincare advice you may choose to share information about your skin type, concerns, sensitivities, or allergies. This information is used only to help us provide relevant product recommendations and is never shared with any third party other than as required by law.

Please note that Lumina Essence is not a medical or dermatological provider. Nothing on our website or in our communications constitutes medical advice. Always consult a qualified professional if you have a medical skin condition or known allergy.

5. Cookies

We use cookies to improve your experience on our site and to understand how visitors interact with it. The types we use:

• Essential cookies — required for core functionality including your cart and checkout. Cannot be disabled.

• Analytics cookies — help us understand traffic and behaviour on our site anonymously

• Marketing cookies — used to show you relevant ads on platforms including Google, Meta, and Pinterest after visiting our site

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to browse or purchase on our site.

6. Who we share your information with

We never sell your personal information. We share it only where necessary with:

• Payment processors — to handle your payment securely (e.g. Stripe, PayPal)

• Supplier partners — your name and shipping address only, solely for the purpose of fulfilling your order

• Shipping carriers — to deliver your order and provide tracking

• Email marketing platforms — only if you have opted in to our newsletter or marketing emails

• Analytics tools — such as Google Analytics, used anonymously to improve our website

• Advertising platforms — Meta (Facebook and Instagram), Pinterest, and Google if you have consented to marketing cookies

• Legal authorities — if required to do so by applicable law

All partners are required to handle your data securely and use it only for the specific purpose for which it was shared.

7. Data retention

We retain your personal information for as long as necessary to operate our store and meet our legal obligations. Order records are typically retained for up to 7 years. You may request deletion of your data at any time — see Section 8.

8. Your rights

You have the right to:

• Access — request a copy of the personal data we hold about you

• Correct — ask us to update or correct inaccurate information

• Delete — request that we erase your personal data

• Opt out — unsubscribe from marketing communications at any time

• Object — object to certain types of data processing

• Portability — request your data in a portable, readable format

To exercise any of these rights please email rendles.derrick@gmail.com with the subject line "Privacy Request." We will respond within 30 days.

9. Data security

Our website uses SSL encryption and all payments are processed through secure, PCI-compliant providers. We never see or store your full card details. We take every reasonable step to protect your personal information but cannot guarantee absolute security over the internet.

10. Children's privacy

Our website is not directed at children under 13 and we do not knowingly collect personal information from minors. If you believe a child has submitted information to us please email rendles.derrick@gmail.com and we will delete it promptly.

11. Social media and advertising

Lumina Essence is active on Instagram, TikTok, and Pinterest. If you interact with us on those platforms they may collect data about you in line with their own privacy policies. We may use the Meta Pixel, Pinterest Tag, and Google Ads tracking to show relevant ads to people who have visited our site. You can opt out of personalised advertising through the settings on each platform.

12. Third-party links

Our website may contain links to third-party websites including social media platforms and supplier pages. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing any personal information.

13. California residents — CCPA

If you are a California resident you have additional rights under the California Consumer Privacy Act including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights please email rendles.derrick@gmail.com with the subject line "CCPA Request."

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do we will update the date at the top of this page. Continued use of our website after any changes means you accept the updated policy.

15. Contact us

Lumina Essence
Derrick Rendles
Email: rendles.derrick@gmail.com

Response time: within 24 hours