Last updated: July 20, 2026

Overview

At Lumina Essence we want every order to arrive beautifully and on time — and if something is not right, we will make it right without unnecessary friction. This policy covers everything you need to know about how we ship your order and how to return it if needed.

Questions? Email rendles.derrick@gmail.com — every message is read and answered personally.

SHIPPING

1. How we ship

Lumina Essence is a dropshipping store. All orders are fulfilled and shipped directly by our trusted supplier partners on our behalf. We remain fully responsible for your experience from the moment you place your order to the moment it arrives at your door.

2. Processing time

All orders are processed within 2–5 business days of purchase. Orders placed on weekends or public holidays begin processing on the next available business day.

During high-volume periods — including new product launches, sales, or holidays — processing may take slightly longer. We will notify you by email if there is any significant delay.

3. Shipping destinations and delivery times

DestinationEstimated delivery after dispatch

United States 🇺🇸5–10 business days

Canada 🇨🇦7–21 business days

United Kingdom 🇬🇧7–14 business days

Europe 🇪🇺10–20 business days

Australia and New Zealand 🇦🇺10–21 business days

Rest of world 🌍14–30 business days

These are estimates only. Delivery times may vary due to your location, carrier delays, or customs processing outside our control.

4. Shipping costs

• Free standard shipping on all US orders over $50

• US orders below $50 — flat rate shipping calculated at checkout

• International orders — shipping costs calculated at checkout based on your destination and order weight

5. Order tracking

Once your order has been dispatched you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

If you have not received tracking details within 5 business days of placing your order please email rendles.derrick@gmail.com and we will look into it immediately.

6. Split shipments

As we work with multiple supplier partners some orders may arrive in separate packages at slightly different times. If this applies to your order you will receive individual tracking information for each shipment. You will never be charged additional shipping fees for split deliveries.

7. Skincare product shipping

For skincare and beauty products please note:

• Products are shipped in their original sealed packaging to preserve integrity and safety

• Some products may be subject to international shipping restrictions for cosmetic or beauty items — we recommend checking your country's import regulations before placing an international order

• Please store all products as directed on the product label upon receipt to maintain their efficacy

8. Customs and import duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in our product pricing or shipping fees.

We have no control over customs charges and cannot predict what they may be. We recommend checking with your local customs authority before placing an international order if you have any concerns.

9. Shipping delays

Occasional delays may occur due to high order volumes, public holidays, carrier disruptions, or customs processing. If your order has not arrived within the estimated window please allow a few extra days before contacting us.

If your order has not arrived 30 days after the dispatch date please email rendles.derrick@gmail.com and we will investigate and resolve it as quickly as possible.

10. Incorrect address

Please review your delivery address carefully before placing your order. Lumina Essence cannot be held responsible for orders delivered to an incorrect address provided by the customer at checkout.

If you notice an error immediately after ordering please email rendles.derrick@gmail.com as soon as possible with your order number. We will do our best to update the address before dispatch — however once an order has been dispatched we are unable to redirect it.

RETURNS

11. Our returns philosophy

We want you to love every product you receive from Lumina Essence. If something is not right we will resolve it quickly, kindly, and without making you jump through unnecessary hoops. We ask only that you contact us within the timeframes below so we can help you as effectively as possible.

12. What we can refund or replace

You are eligible for a full refund or replacement if:

• Your item arrived damaged or defective

• You received the wrong item

• Your order never arrived within the estimated delivery window

• The item is significantly different from what was described on our website

13. What we cannot refund

Due to the nature of skincare and beauty products we are unable to accept returns or issue refunds for:

• Opened or used skincare, serum, or beauty products unless confirmed as defective or incorrectly supplied

• Change of mind after the order has been dispatched

• Items returned without prior approval from our team

• Products that have been used or partially consumed

• Damage caused by misuse or failure to follow product instructions or storage guidelines

• Orders delayed by customs authorities or carriers outside our control

• Orders delivered to an incorrect address provided by the customer

14. Return timeframes

SituationContact us within

Damaged or defective item7 days of delivery

Wrong item received7 days of delivery

Missing order7 days of expected delivery date

Unopened product return30 days of delivery

We are unable to process requests made outside these timeframes so please check your order carefully as soon as it arrives.

15. How to request a return or refund

1. Email rendles.derrick@gmail.com with the subject line "Return Request — Order #[your order number]"

2. Include your full name, order number, and a clear description of the issue

3. Attach photos of the item and its packaging if the product is damaged or incorrect

4. Let us know whether you prefer a refund or a replacement

5. We will respond within 2 business days with next steps

16. Return shipping

• Damaged, defective, or incorrect items — Lumina Essence covers return shipping costs in full

• Unopened product returns for other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked shipping method for all returns as we cannot be responsible for items lost in return transit.

17. Refund processing

Once your return is received and approved your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If you requested a replacement it will be dispatched within 2–5 business days of approval.

18. Partial refunds

A partial refund may be issued where:

• An item is returned with signs of minor use or handling

• Original packaging, seals, or product inserts are missing

• Only part of an order was affected by damage or an error

19. Adverse reactions

If you experience an unexpected or adverse reaction to any Lumina Essence product please:

• Stop using the product immediately

• Seek medical attention if necessary

• Email rendles.derrick@gmail.com with your order number and a description of your experience

We take product safety extremely seriously and will investigate any concern with our supplier immediately. A full refund will be issued for any product confirmed to have caused a verified adverse reaction.

20. Missing refund

If you have not received your refund within 10 business days of approval please:

1. Check your bank account or original payment method

2. Contact your bank or card provider — processing times vary between providers

3. If still unresolved email rendles.derrick@gmail.com and we will investigate immediately

Contact us

For any shipping or returns questions please get in touch:

Lumina Essence
Derrick Rendles
Email: rendles.derrick@gmail.com
Website: theluminaessence.com

Response time: within 24 hours