Last updated: July 20, 2026

Our commitment to you

At Lumina Essence we believe that a luxury experience does not end at the product. It extends to every interaction — including how we handle your order, your data, and any concerns that arise after purchase. This Store Policy outlines everything you need to know about shopping with us.

Questions? Email us directly at rendles.derrick@gmail.com — every message is read and answered personally.

1. Ordering

All orders placed on theluminaessence.com are subject to product availability. We reserve the right to cancel or refuse any order at our discretion — for example in cases of pricing errors, suspected fraud, or stock unavailability. If we cancel your order you will be notified promptly and refunded in full.

Once an order is placed and confirmed you will receive an email confirmation. Please check this carefully and contact us immediately at rendles.derrick@gmail.com if any details are incorrect.

2. Pricing

All prices are displayed in US dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase.

We are not responsible for currency conversion fees or charges applied by your bank or payment provider.

3. Payment

We accept all major payment methods including credit and debit cards and any additional payment options available at checkout. All payments are processed securely through our payment provider. We do not store your full card details at any time.

If a payment is declined please check your card details and contact your bank before reaching out to us. We cannot override payment declines on behalf of your card provider.

4. Processing time

Orders are processed within 2–5 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next available business day.

During high-volume periods such as sales, new launches, or holidays, processing times may be slightly longer. We will always communicate any significant delays by email.

5. Shipping

We ship to the United States and internationally. Estimated delivery times are as follows:

DestinationEstimated delivery

United States5–10 business days

Canada7–21 business days

United Kingdom7–14 business days

Europe10–20 business days

Australia and New Zealand10–21 business days

Rest of world14–30 business days

These are estimates only. Lumina Essence is a dropshipping store — products are fulfilled and shipped directly by our trusted supplier partners. We remain fully responsible for your experience from order to delivery.

Free shipping is available on all US orders over $50.

Once your order is dispatched you will receive a tracking number by email. Please allow 24–48 hours for tracking to update.

6. Customs and import duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's authorities. These charges are the responsibility of the customer and are not included in our product pricing or shipping fees. We have no control over customs charges and cannot predict what they may be.

7. Returns and refunds

We want you to love every product you receive from Lumina Essence. If something is not right we will make it right.

You are eligible for a refund or replacement if:

• Your item arrived damaged or defective

• You received the wrong item

• Your order never arrived within the estimated delivery window

• The item is significantly different from what was described on our website

We are unable to accept returns on:

• Opened or used skincare and beauty products unless they are confirmed as defective

• Items returned without prior approval from our team

• Orders where an incorrect shipping address was provided at checkout

• Change of mind after dispatch

Timeframes:

SituationReport within

Damaged or defective item7 days of delivery

Wrong item received7 days of delivery

Missing order7 days of expected delivery

Unopened product return30 days of delivery

To request a return or refund email rendles.derrick@gmail.com with your order number, a description of the issue, and photos where relevant. We respond within 2 business days.

Approved refunds are processed to your original payment method within 5–10 business days.

8. Damaged or lost orders

If your order arrives damaged please photograph the item and packaging immediately and email rendles.derrick@gmail.com within 7 days of delivery. We will arrange a replacement or full refund promptly.

If your order has not arrived within 30 days of the dispatch date please contact us and we will investigate with our supplier and carrier immediately.

9. Cancellations

Orders may be cancelled within 24 hours of purchase provided they have not yet been dispatched. To cancel an order email rendles.derrick@gmail.com as soon as possible with your order number.

Once an order has been dispatched it cannot be cancelled. You may instead request a return once the item has been delivered in accordance with our returns policy above.

10. Product information

We make every effort to ensure product descriptions, images, and ingredient information on theluminaessence.com are accurate and up to date. However slight variations in colour, texture, or appearance may occur due to screen display settings or product batch variations.

Full ingredient lists are provided on every product page. Please read these carefully before purchasing — especially if you have known allergies or sensitivities.

11. Skin sensitivity and allergies

Lumina Essence products are formulated to be gentle and effective. However individual reactions can occur. We recommend patch testing any new product on a small area of skin before full application.

If you experience an adverse reaction please stop using the product immediately and consult a healthcare provider. Contact us at rendles.derrick@gmail.com and we will investigate with our supplier.

Lumina Essence is not a medical provider. Nothing on our website constitutes medical or dermatological advice.

12. Intellectual property

All content on theluminaessence.com — including text, images, branding, product descriptions, and design — is the property of Lumina Essence and may not be reproduced, distributed, or used without prior written permission.

13. Limitation of liability

To the fullest extent permitted by law Lumina Essence shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the relevant order.

14. Governing law

This Store Policy is governed by the laws of the United States. Any disputes arising from your use of theluminaessence.com or any purchase made through our store shall be subject to the exclusive jurisdiction of the courts of the United States.

15. Changes to this policy

We may update this Store Policy from time to time. The updated version will always be available at theluminaessence.com with the date of the most recent revision at the top. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact us

For any questions about this policy or your order please get in touch:

Lumina Essence
Derrick Rendles
Email: rendles.derrick@gmail.com
Website: theluminaessence.com

Response time: within 24 hours